We were engaged by a risk and resilience firm that delivered training through a third-party learning platform that was costly, off brand and restrictive.
The situation
The firm's training ran on a third-party platform. Costs rose each year, the platform did not match the firm's brand and it limited what could be done for learners.
The wider problem
Training is often a client's most frequent contact with a risk firm. On a third-party platform, that contact builds familiarity with the vendor rather than the firm.
Third-party platforms also control the pace of change. Licence costs rise with usage and new features depend on the vendor's plans.
What we found
Learners were using the vendor's product rather than the firm's, and every improvement depended on the vendor.
What we did
We brought the learning platform in house. It is aligned to the firm's brand and designed around the learner, and the firm controls how courses look and develop.
- Learning platform owned and run by the firm
- Experience designed around the learner
- Consistent branding across courses
The outcome
Lower spend, no reliance on a third party and no imposed design restrictions.
Why it matters
Owning the platform means training supports the firm's brand, and the firm can improve it whenever it chooses.
The approach
Work redesign
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