We were engaged by a risk and resilience firm to turn its crisis management expertise into CrisisRoom, a product clients could use directly.
The situation
The firm delivered its crisis management expertise through its people. Clients benefited most when practitioners were directly involved.
The wider problem
Most advisory firms sell time, so revenue grows only as headcount grows. Clients also need the method most during an incident, which is not always when advisers are available.
What we found
Much of the firm's method was repeatable and could be built into a structured tool, leaving practitioners to focus on the judgement calls.
What we did
We designed and built CrisisRoom, a platform that puts the firm's crisis management approach into a product clients can use themselves.
- The firm's method built into a structured product
- Designed for people using it under pressure
- Practitioner time kept for judgement calls
The outcome
A product that extends the firm's expertise beyond individual engagements.
Why it matters
A product creates revenue that is not tied to hours and keeps the firm involved with clients between engagements.
The approach
Operating model
Every engagement is shaped around the business in front of us. See how we approach this kind of work.
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